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Quality and TQM

In: The Theory of Culture-specific Total Quality Management

Author

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  • Carlos Noronha

Abstract

In this chapter, three major areas of interest are covered. Firstly, the concept of quality and the definition of TQM are discussed leading to a suggested framework for TQM. Secondly, ISO 9000 certification as a TQM implementation issue is presented. Finally, the impact of TQM on firm performance is reviewed. The chapter aims to serve as a comprehensive literature review of quality and TQM for the reader.

Suggested Citation

  • Carlos Noronha, 2002. "Quality and TQM," Palgrave Macmillan Books, in: The Theory of Culture-specific Total Quality Management, chapter 2, pages 13-39, Palgrave Macmillan.
    • Handle: RePEc:pal:palchp:978-0-230-51235-1_2
    DOI: 10.1057/9780230512351_2
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