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Execution and Client Service

In: Excellence in Banking — Revisited!

Author

Listed:
  • Steven I. Davis

Abstract

This is the first chapter in our books on excellence to devote a chapter specifically to execution, which we define in the banking context as blending some of the elements analysed in the previous chapters — in particular leadership, culture and sustained growth — to produce superior client service at a satisfactory profit.

Suggested Citation

  • Steven I. Davis, 2004. "Execution and Client Service," Palgrave Macmillan Books, in: Excellence in Banking — Revisited!, chapter 8, pages 85-96, Palgrave Macmillan.
    • Handle: RePEc:pal:palchp:978-0-230-50940-5_8
    DOI: 10.1057/9780230509405_8
    as

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