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The Use of Operations and Production Management Tools and Techniques

In: The Right Tools for the Job

Author

Listed:
  • Andrew Cox
  • Chris Lonsdale
  • Joe Sanderson
  • Glyn Watson

Abstract

Operations and production is the management function concerned with the design, planning, control and improvement of production and operating systems in both manufacturing and service organisations. Operations and production involves such diverse activities as process design and work; inventory planning and control; project planning and control; service operations management; and quality planning and control. Operations and production strategies encompass customer service management; manufacturing systems and processes; inventory and stock management; and, planning and distributional operations. Operational and production tools and techniques, which impinge directly on internal administrative and organisational structures, are used to facilitate the smooth day-to-day running of a business. Firms obviously depend upon the successful management of these operational and production activities to achieve their overall corporate objectives both operationally and strategically.

Suggested Citation

  • Andrew Cox & Chris Lonsdale & Joe Sanderson & Glyn Watson, 2005. "The Use of Operations and Production Management Tools and Techniques," Palgrave Macmillan Books, in: The Right Tools for the Job, chapter 7, pages 191-223, Palgrave Macmillan.
    • Handle: RePEc:pal:palchp:978-0-230-50920-7_7
    DOI: 10.1057/9780230509207_7
    as

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