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TQM from Above

In: Global Management, Local Labour

Author

Listed:
  • Theo Nichols
  • Nadir Sugur

Abstract

In the previous chapter it was seen that out of all the management techniques about which we questioned managers, they were most familiar with TQM, teamwork and QCs. Here the attempt is made to explore more fully what TQM means in the Turkish context and to examine how it fits with other aspects of management practice. This is by no means a straightforward task because, quite apart from anything else, TQM itself lacks clear definition. Even experienced researchers in this field have been reduced to broad approximations. For example, building on previous work, Wilkinson etal. (1997: 800–801) suggest three component principles: customer orientation, process orientation and continuous improvement.

Suggested Citation

  • Theo Nichols & Nadir Sugur, 2004. "TQM from Above," Palgrave Macmillan Books, in: Global Management, Local Labour, chapter 5, pages 94-120, Palgrave Macmillan.
    • Handle: RePEc:pal:palchp:978-0-230-50457-8_6
    DOI: 10.1057/9780230504578_6
    as

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