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Automating Consulting Services: Re-Evaluating Online Consulting

In: Value-Based Consulting

Author

Listed:
  • Fiona Czerniawska

Abstract

The jury on online consultancy came back a couple of years ago, way ahead of all the evidence being presented, to conclude that the defendant was guilty as charged. Online consulting — by which I mean replacing the face-to-face interaction of conventional consulting with a series of web-based tools enabling clients to conduct the various stages of a consulting project for themselves — was never going to amount to much more than a niche service, provided by a particular segment of the market. Offline consultancies were largely safe: some would develop an online component to their business, but it would never account for more than a fraction of their total revenue.

Suggested Citation

  • Fiona Czerniawska, 2002. "Automating Consulting Services: Re-Evaluating Online Consulting," Palgrave Macmillan Books, in: Value-Based Consulting, chapter 16, pages 185-195, Palgrave Macmillan.
    • Handle: RePEc:pal:palchp:978-0-230-50198-0_16
    DOI: 10.1057/9780230501980_16
    as

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