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Knowledge Management

In: Value-Based Consulting

Author

Listed:
  • Fiona Czerniawska

Abstract

What are the world’s most common complaints about knowledge management? ‘Where are the benefits?’ has to be one of them, along with ‘we’ve invested millions of dollars in knowledge management, but we still don’t seem to have cracked how we leverage the really valuable knowledge — the stuff that goes on in people’s heads’. Knowledge management — five years ago the panacea for every management ill — hasn’t yet lived up to its considerable promise. For all the literature on the theory of knowledge management, there’s been very little written on its successful implementation. We understand more than we did before about the obstacles to effective knowledge sharing, but we’re apparently no nearer to coming up with a solution.

Suggested Citation

  • Fiona Czerniawska, 2002. "Knowledge Management," Palgrave Macmillan Books, in: Value-Based Consulting, chapter 15, pages 177-184, Palgrave Macmillan.
    • Handle: RePEc:pal:palchp:978-0-230-50198-0_15
    DOI: 10.1057/9780230501980_15
    as

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