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Values Gaps

In: Public Sector Reformation

Author

Listed:
  • Ian Chaston

    (Centrum Catolica
    Moustraining Ltd)

Abstract

In a perfect world, an organisation will create a vision statement that is based upon values which are acceptable to employees, the leadership and all external stakeholders. The reality is somewhat different. There will rarely be total agreement among external stakeholders over the values they desire to be exhibited by an organisation. Internally, there are likely to be differences of opinion between the workforce and the leadership. PSOs face a high probability that leadership and employees have differing perspectives on what services should be given priority when deciding how best to allocate scarce financial resources. The situation in the public sector will typically be further complicated because there is often a fundamental difference between the values of the contractor and the user customers.

Suggested Citation

  • Ian Chaston, 2012. "Values Gaps," Palgrave Macmillan Books, in: Public Sector Reformation, chapter 9, pages 173-193, Palgrave Macmillan.
    • Handle: RePEc:pal:palchp:978-0-230-37935-0_9
    DOI: 10.1057/9780230379350_9
    as

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