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Making Bad Jobs Good: Strategies for the Service Sector

In: Job Quality and Employer Behaviour

Author

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  • Paul Osterman

Abstract

The question of services and service employment and what to do about it, is a fundamental issue. For example, in the United States 78% of all low wage women in America work in services. So services are clearly important as far as the issues of low earnings and poverty are concerned. I will begin by presenting some basic facts about service employment in America and what the trends have been and I will describe what I think are the essential features or characteristics of structural change in the US labour market. I will illustrate this by giving two examples from banking and hotels about how restructuring in services is taking place. I will then turn to the question of policy and describe the US policy environment, the role of some traditional policies which I think often get overlooked in the discussion and finally discuss what I regard as a kind of the frontier or the direction of some of the more innovative policy initiatives.

Suggested Citation

  • Paul Osterman, 2005. "Making Bad Jobs Good: Strategies for the Service Sector," Palgrave Macmillan Books, in: Stephen Bazen & Claudio Lucifora & Wiemer Salverda (ed.), Job Quality and Employer Behaviour, chapter 11, pages 237-252, Palgrave Macmillan.
    • Handle: RePEc:pal:palchp:978-0-230-37864-3_12
    DOI: 10.1057/9780230378643_12
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    Cited by:

    1. Greg Schrock, 2013. "Reworking Workforce Development," Economic Development Quarterly, , vol. 27(3), pages 163-178, August.

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