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Human Resource Management Issues in Airport Retailing

In: European Airport Retailing: Growth Strategies for the New Millennium

Author

Listed:
  • Paul Freathy
  • Frank O’Connell

Abstract

The contribution that good human resource (HR) management can make to the efficient functioning of a business remains a well-developed theme. The importance of selection and recruitment, training and development, morale and motivation are key elements in the guide to better HR practice. The objective of this chapter is to examine these practices from an airport’s perspective. As in previous chapters it will be possible to identify similarities between the employment practices of airports and other retail sectors. However, because of the unique nature of airport trading, alternative HR approaches are often required.

Suggested Citation

  • Paul Freathy & Frank O’Connell, 1998. "Human Resource Management Issues in Airport Retailing," Palgrave Macmillan Books, in: European Airport Retailing: Growth Strategies for the New Millennium, chapter 6, pages 156-179, Palgrave Macmillan.
    • Handle: RePEc:pal:palchp:978-0-230-37116-3_6
    DOI: 10.1057/9780230371163_6
    as

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