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Building the Capability — Breaking out of the Catch-22

In: Benefits Realization from Information Technology

Author

Listed:
  • Colin Ashurst

    (Durham Business School)

Abstract

The chapter draws on several research projects to explore the barriers to the adoption of benefits-driven approaches and how they can be overcome. It makes the case that developing a benefits realization capability within organizations needs to be approached as a benefits-driven change programme: that is, they need a benefits realization capability. So organizations are stuck in a catch-22: to succeed in developing the benefits realization capability, they already need the capability they are trying to develop. The chapter sets out some ways forward.

Suggested Citation

  • Colin Ashurst, 2012. "Building the Capability — Breaking out of the Catch-22," Palgrave Macmillan Books, in: Benefits Realization from Information Technology, chapter 8, pages 82-92, Palgrave Macmillan.
    • Handle: RePEc:pal:palchp:978-0-230-36082-2_8
    DOI: 10.1057/9780230360822_8
    as

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