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Many Glasses

In: Organizational Misbehaviour in the Workplace

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  • Jan Ch. Karlsson

Abstract

This nightclub was so big that there were special staff, ‘glass collectors’, who picked up used glasses and carried them to the bar staff, who then washed and stacked them. When management talked about co-operation, they meant unconditional obedience to what managers said. The glass collectors had, however, their own ways of co-operating to make the work flow — ways that they defended when threatened by management. When a new supervisor was appointed, the catering manager told the glass collectors that they had to cooperate with him or else they would be fired. That weekend, the bar was stacked so full of glasses that the bar staff had no chance of doing much more than washing and stacking them. The guests had to wait to be served and started complaining.

Suggested Citation

  • Jan Ch. Karlsson, 2012. "Many Glasses," Palgrave Macmillan Books, in: Organizational Misbehaviour in the Workplace, chapter 44, pages 114-114, Palgrave Macmillan.
    • Handle: RePEc:pal:palchp:978-0-230-35463-0_44
    DOI: 10.1057/9780230354630_44
    as

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