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Sacrificing the Front-line Managers

In: Business for the 21st Century

Author

Listed:
  • François Dupuy

    (Mesa Research)

Abstract

Front-line managers hold the keys to success: they must be supported, ‘recognized’ and given the means to run the operations entrusted to them effectively. That this should be a theme companies are now rediscovering is no surprise. It stems from this generalized loss of control that has led today’s managements to shun all-devouring bureaucracies in favour of what is now seen as a guarantee of simplicity. ‘Toyotism’1 itself has something to do with this, since it was partly responsible for the birth of the idea that it is the people who are in direct contact with the ‘operatives’ that can make the best use of them.

Suggested Citation

  • François Dupuy, 2011. "Sacrificing the Front-line Managers," Palgrave Macmillan Books, in: Business for the 21st Century, chapter 4, pages 79-99, Palgrave Macmillan.
    • Handle: RePEc:pal:palchp:978-0-230-30772-8_5
    DOI: 10.1057/9780230307728_5
    as

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