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From Bureaucratic Agencies to Modern Service Providers: The Emotional Consequences of the Reformation of Labour Administration in Germany

In: Emotionalizing Organizations and Organizing Emotions

Author

Listed:
  • Sylvia Terpe
  • Silvia Paierl

Abstract

In recent years, public employment services all over Europe have been restructured. The common intention of all these reforms was to overcome old administrative structures that were seen as ineffective and bureaucratic; new service-oriented administrations were to be established instead. Like other institutions in the public sector, the German Federal Employment Agency (FEA, Bundesagentur für Arbeit) was modernized along the lines of New Public Management. Our question is what emotional consequences ensued for FEA employees as a result of this reformation.

Suggested Citation

  • Sylvia Terpe & Silvia Paierl, 2010. "From Bureaucratic Agencies to Modern Service Providers: The Emotional Consequences of the Reformation of Labour Administration in Germany," Palgrave Macmillan Books, in: Barbara Sieben & Åsa Wettergren (ed.), Emotionalizing Organizations and Organizing Emotions, chapter 10, pages 209-229, Palgrave Macmillan.
    • Handle: RePEc:pal:palchp:978-0-230-28989-5_11
    DOI: 10.1057/9780230289895_11
    as

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