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Start with Activity Maps, Proverbs, and Goal Conflicts: Creating Software That Functions the Way the Mind Works

In: The Future of Decision Making

Author

Listed:
  • Roger C. Schank
  • Dimitris Lyras
  • Elliot Soloway

Abstract

Software may have some knowledge about the users—their job title, the people in their network, the databases they usually access—but it possesses scant understanding of job responsibilities, the particular issues a company is facing, decisions made in the past regarding similar matters, and so on. While a company’s knowledge management system may contain millions of documents, only a handful of them are useful for a particular person in a particular situation facing a particular decision. In most instances, the knowledge management system will overwhelm the decision maker with data and make the decision more difficult—or at least more confusing—than it already is.

Suggested Citation

  • Roger C. Schank & Dimitris Lyras & Elliot Soloway, 2010. "Start with Activity Maps, Proverbs, and Goal Conflicts: Creating Software That Functions the Way the Mind Works," Palgrave Macmillan Books, in: The Future of Decision Making, chapter 0, pages 87-105, Palgrave Macmillan.
    • Handle: RePEc:pal:palchp:978-0-230-11039-7_5
    DOI: 10.1057/9780230110397_5
    as

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