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Using Emotional Intelligence in the Needs Analysis Process

In: Using Your Emotional Intelligence to Develop Others

Author

Listed:
  • Sheri Caldwell
  • Linda Gravett

Abstract

When we are preparing training and development plans or organizational development initiatives, we use a connected series of techniques to identify training needs and objectives. We’d like to share these techniques with you in this chapter. This planned, intentional effort to conduct a thorough needs analysis at the organization, job, and individual levels has produced positive results and outcomes for the actual training events or organizational interventions. The objective for a training event, for example, is to prevent workshop participants from sitting through a training event and thinking, “WHY am I here?!” Instead, we want them thinking, “How can I get more of this?”

Suggested Citation

  • Sheri Caldwell & Linda Gravett, 2009. "Using Emotional Intelligence in the Needs Analysis Process," Palgrave Macmillan Books, in: Using Your Emotional Intelligence to Develop Others, chapter 0, pages 21-29, Palgrave Macmillan.
  • Handle: RePEc:pal:palchp:978-0-230-10131-9_3
    DOI: 10.1007/978-0-230-10131-9_3
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