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Emotions and Their Impact on Employee Happiness and Satisfaction in Organizational Performance

In: People Management - Highlighting Futures

Author

Listed:
  • Manuel Sousa Sousa Pereira
  • Antonio Cardoso
  • Silvia Maria Pereira Silva Faria
  • Alvaro Miguel da Costa Cairrao

Abstract

The objective of this study is to contextualize and understand the different emotions felt by employees, as well as their involvement and performance in the context of small and medium-sized Portuguese companies. An online questionnaire was developed, with a total of 227 participants; 210 were validated and 17 were excluded due to missing answers. Results show that as anger, anxiety and discouragement increase, happiness decreases; and, if there is an increase or an improvement in relationships, involvement and happiness increase, so do performance and satisfaction at work.

Suggested Citation

  • Manuel Sousa Sousa Pereira & Antonio Cardoso & Silvia Maria Pereira Silva Faria & Alvaro Miguel da Costa Cairrao, 2023. "Emotions and Their Impact on Employee Happiness and Satisfaction in Organizational Performance," Chapters, in: Diana Da Silva Dias & Carla Magalhaes (ed.), People Management - Highlighting Futures, IntechOpen.
    • Handle: RePEc:ito:pchaps:266716
    DOI: 10.5772/intechopen.108214
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    More about this item

    Keywords

    emotions; job involvement; happiness; job satisfaction; job performance; turnover;
    All these keywords.

    JEL classification:

    • O15 - Economic Development, Innovation, Technological Change, and Growth - - Economic Development - - - Economic Development: Human Resources; Human Development; Income Distribution; Migration

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