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Quality in Testing Laboratories: A Real Case in a Spanish Fuel Laboratory

In: Quality Management and Quality Control - New Trends and Developments

Author

Listed:
  • Mª Mercedes Del Coro Fernandez-Feal
  • Blanca Sanchez-Fernandez
  • Luis R. Sanchez-Fernandez

Abstract

Quality management is the chosen option by those organizations that maintain a strong commitment to excellence in their products, services, and processes. The technical competence of a testing laboratory is essential to provide confidence in the results issued to its clients: administrations, companies, or individuals who request their services. The implementation of a quality system, with international recognition, facilitates and enables laboratory projection in national and international forums. The study shows the steps followed by a fuel laboratory (R + D + i), integrated in a Spanish university, to implement the quality standards established in ISO/IEC 17025 and ISO 9001. Despite its small size, the laboratory maintains high-quality standards. Obtaining ISO/IEC 17025 accreditation has allowed the laboratory to recognize its technical competence at a national and international level, greater visibility, and better positioning among laboratories that offer the same services, which has increased the number of customers and has achieved their loyalty.

Suggested Citation

  • Mª Mercedes Del Coro Fernandez-Feal & Blanca Sanchez-Fernandez & Luis R. Sanchez-Fernandez, 2019. "Quality in Testing Laboratories: A Real Case in a Spanish Fuel Laboratory," Chapters, in: Paulo Pereira & Sandra Xavier (ed.), Quality Management and Quality Control - New Trends and Developments, IntechOpen.
    • Handle: RePEc:ito:pchaps:176725
    DOI: 10.5772/intechopen.82995
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    More about this item

    Keywords

    testing laboratory; ISO/IEC 17025; ISO 9001; technical competence; integrated quality;
    All these keywords.

    JEL classification:

    • L15 - Industrial Organization - - Market Structure, Firm Strategy, and Market Performance - - - Information and Product Quality

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