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Performance Measurement System Based on Supply Chain Operations Reference Model: Review and Proposal

In: Contemporary Issues and Research in Operations Management

Author

Listed:
  • Talita Santos
  • Maria Silene Alexandre Leite

Abstract

Current study provides a performance measurement system (PMS) based on Supply Chain Operations Reference (SCOR) adapted for the service sector. A systematic literature review was conducted on 16 performance measurement systems, which included 44 performance indicators and various performance metrics. Performance indicators and metrics were sorted according to conceptual similarities and then related to the five management processes intrinsic to SCOR model (plan, source, make, deliver and return). Indicators researched in a review of the literature were classified into six groups, namely, financial, velocity, sustainability, quality, resource utilization and customer services. The proposed PMS fills a gap in literature by forwarding a tool for the evaluation of the supply chain performance within the service sector.

Suggested Citation

  • Talita Santos & Maria Silene Alexandre Leite, 2018. "Performance Measurement System Based on Supply Chain Operations Reference Model: Review and Proposal," Chapters, in: Gary Moynihan (ed.), Contemporary Issues and Research in Operations Management, IntechOpen.
    • Handle: RePEc:ito:pchaps:134885
    DOI: 10.5772/intechopen.76307
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    More about this item

    Keywords

    literature review; performance indicators; performance measurement system; supply chain management;
    All these keywords.

    JEL classification:

    • M11 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - Production Management

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