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Outsourcing and the Flexible Firm; The Financial Services Industry

In: Positive and Negative Aspects of Outsourcing

Author

Listed:
  • Grant MacKerron
  • Mammed Bagher

Abstract

This chapter investigates, through a literature review, the increasing use of outsourcing by organisations and why this has become so prevalent in recent years. The use if an effective performance management system for outsourcing projects in the financial services organisation is considered as a means of ensuring success, and how outsourcing can be sustainable through the use of appropriate KPI's. The research results give valuable information on the use of monitoring the performance of suppliers through the use of a clear framework for performance management, and how this will avail the organisation of the many potential pitfalls which may be encountered with outsourcing. Further work is recommended in the area of outsourcing relating to the use of effective performance management and key performance indicators, which are carefully chosen to reflect the markets the organisation operates in, to reduce the risk of failure.

Suggested Citation

  • Grant MacKerron & Mammed Bagher, 2018. "Outsourcing and the Flexible Firm; The Financial Services Industry," Chapters, in: Mario Franco (ed.), Positive and Negative Aspects of Outsourcing, IntechOpen.
    • Handle: RePEc:ito:pchaps:122849
    DOI: 10.5772/intechopen.72771
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    File URL: https://www.intechopen.com/chapters/58430
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    More about this item

    Keywords

    outsourcing financial services performance management;

    JEL classification:

    • M10 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - General

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