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The Analysis Of Human Capital Chosen Components Of The Service Sector Employees

In: Contemporary Issues and Challenges in Human Resource Management

Author

Listed:
  • Weronika Toszewska-Czerniej

    (Sciences of Economics Faculty, Koszalin University of Technology)

Abstract

The main purpose of the article is to present the results of the evaluation of selected components of human capital of employees of the post offices of the Koszalin region. Assessed elements were isolated based on an analysis of job offers and consultations with senior managers of the company. Evaluation of components made using questionnaires which were sent to all of the 628 employees of the region employed as a postman and an assistant. The study included specific components of human capital of workstations characterized by the widest range of cooperation with the recipient of postal services. The article contains the results of the evaluation components common to the studied positions. The key objective of the analysis of the information is to demonstrate the disparities in the opinion of employees. This can be a basis to take into account employee diversity during creating the human capital management process. Such an approach can help to increase the efficiency of the management process by adapting it to the specific nature of the staff.

Suggested Citation

  • Weronika Toszewska-Czerniej, 2015. "The Analysis Of Human Capital Chosen Components Of The Service Sector Employees," GUT FME Conference Publications, in: Katarzyna Stankiewicz (ed.),Contemporary Issues and Challenges in Human Resource Management, chapter 14, pages 151-164, Faculty of Management and Economics, Gdansk University of Technology.
    • Handle: RePEc:gdk:chapte:32
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    More about this item

    Keywords

    human capital; postal services; measurement;
    All these keywords.

    JEL classification:

    • J24 - Labor and Demographic Economics - - Demand and Supply of Labor - - - Human Capital; Skills; Occupational Choice; Labor Productivity
    • L87 - Industrial Organization - - Industry Studies: Services - - - Postal and Delivery Services

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