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Assessing the Impact of Organizational Effectiveness and Efficiency Resulting from MIS Usage in Terms of Customer Satisfaction, Operational Management, and Financial Investment: The Case of JDI Company

In: The Finance-Innovation Nexus: Implications for Socio-Economic Development

Author

Listed:
  • Harvey T. Ong

Abstract

This study identifies the effectiveness and efficiency resulting from management information system (MIS) use. Organisational effectiveness and efficiency can be assessed by examining customer service, financial management, and operations management. For the case of JDI company, in terms of customer service, MIS has increased the output of the users, which is easily accessed and produced; it delivers reliable output for its users and has a friendly interface, and users have minimal difficulty in using the MIS. In terms of operations management, their MIS can deliver accurate data, and information is easily accessed by its users. Employees can organise their work and time more efficiently, as their idle time is significantly distressed. About financial investment, their MIS also paved the way to create a better understanding regarding the company’s financial data; it has more benefits than costs and has helped in making better decisions.

Suggested Citation

  • Harvey T. Ong, 2024. "Assessing the Impact of Organizational Effectiveness and Efficiency Resulting from MIS Usage in Terms of Customer Satisfaction, Operational Management, and Financial Investment: The Case of JDI Compan," International Symposia in Economic Theory and Econometrics, in: The Finance-Innovation Nexus: Implications for Socio-Economic Development, volume 34, pages 215-225, Emerald Group Publishing Limited.
    • Handle: RePEc:eme:isetez:s1571-038620240000034018
    DOI: 10.1108/S1571-038620240000034018
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    More about this item

    Keywords

    Organisational effectiveness; organisational efficiency; customer satisfaction; operational management; financial investment; management information systems; O11; Q01; Q5;
    All these keywords.

    JEL classification:

    • O11 - Economic Development, Innovation, Technological Change, and Growth - - Economic Development - - - Macroeconomic Analyses of Economic Development
    • Q01 - Agricultural and Natural Resource Economics; Environmental and Ecological Economics - - General - - - Sustainable Development
    • Q5 - Agricultural and Natural Resource Economics; Environmental and Ecological Economics - - Environmental Economics

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