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Assessing European Developments in Electronic Customer Relations Management in the Wake of the Dot.Com Bust

In: The Industrial Dynamics of the New Digital Economy

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  • W. Edward Steinmueller

Abstract

This book investigates the implications of digital technologies on the industrial and business dynamics of modern economies. In-depth studies analyse how deep-rooted work practices of the Old Economy have been dramatically challenged when confronted with the entrepreneurial wave of the New Economy.

Suggested Citation

  • W. Edward Steinmueller, 2003. "Assessing European Developments in Electronic Customer Relations Management in the Wake of the Dot.Com Bust," Chapters, in: Jens Frøslev Christensen & Peter Maskell (ed.), The Industrial Dynamics of the New Digital Economy, chapter 9, pages 233-262, Edward Elgar Publishing.
    • Handle: RePEc:elg:eechap:3076_9
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