IDEAS home Printed from https://ideas.repec.org/h/elg/eechap/22254_11.html
   My bibliography  Save this book chapter

Assessing chatbots from a sociotechnical perspective

In: Handbook of Technology Assessment

Author

Listed:
  • Rinie van Est
  • Linda Kool
  • Lambèr Royakkers

Abstract

Chatbots are a type of social robot that is most commonly used and is already having a major social impact. This chapter looks at chatbots, also named conversational agents, from a technological and social perspective. So first we look at what kind of machines are chatbots, and what kind of technologies are we discussing when we talk about chatbots. To address this question, we will identify various key technical characteristics of chatbots that influence how chatbots intervene in social practices. We then discuss various social, ethical, and, in particular, anthropological issues surrounding chatbots. We specifically focus on dehumanization issues raised by the interaction between chatbots and humans, such as objectification, paternalism, deception, and social de-skilling.

Suggested Citation

  • Rinie van Est & Linda Kool & Lambèr Royakkers, 2024. "Assessing chatbots from a sociotechnical perspective," Chapters, in: Armin Grunwald (ed.), Handbook of Technology Assessment, chapter 11, pages 111-120, Edward Elgar Publishing.
    • Handle: RePEc:elg:eechap:22254_11
    as

    Download full text from publisher

    File URL: https://www.elgaronline.com/doi/10.4337/9781035310685.00020
    Download Restriction: no
    ---><---

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:elg:eechap:22254_11. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Darrel McCalla (email available below). General contact details of provider: http://www.e-elgar.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.