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Measuring entanglement

In: Happimetrics

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Abstract

To measure the flow state in teams, an entanglement metric for email logs of an organization has been defined. It looks at how synchronized the email exchange between two people is. The more they exchange messages in a similar rhythm, the more entangled they are. This metric has been validated in different organizations, finding that selective, focused entanglement of employees is a strong predictor of team creativity, employee satisfaction, employee performance, and customer satisfaction.

Suggested Citation

  • ., 2022. "Measuring entanglement," Chapters, in: Happimetrics, chapter 18, pages 175-178, Edward Elgar Publishing.
    • Handle: RePEc:elg:eechap:21607_18
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