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Normalization of deviance in projects: its causes and implications for effective governance

In: Research Handbook on the Governance of Projects

Author

Listed:
  • Jeffrey K. Pinto
  • Kate Davis

Abstract

Organizational mistakes and accidents have a long history in practice and have been studied extensively in the engineering and organizational literature. One of the primary causes of persistent organizational error is the existence of deviance, i.e., behavior violating organizational norms. This chapter examines the behaviors and motivations of project team members in situations where deviant behaviors have been accepted and normalized as part of project operations. It discusses how normalization of deviance (NoD) manifests in terms of (1) project proposals and strategic misrepresentation, (2) client/contractor relationships, (3) planning and scheduling dynamics, and (4) workplace safety, and provides examples of NoD in practice. The chapter concludes with implications of NoD for organizational performance improvement and offers advice for how to avoid NoD situations.

Suggested Citation

  • Jeffrey K. Pinto & Kate Davis, 2023. "Normalization of deviance in projects: its causes and implications for effective governance," Chapters, in: Research Handbook on the Governance of Projects, chapter 15, pages 171-183, Edward Elgar Publishing.
    • Handle: RePEc:elg:eechap:21314_15
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    File URL: https://www.elgaronline.com/doi/10.4337/9781802208078.00022
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