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How disruptive businesses trigger conflicts with incumbents: the case of ridesharing in Brussels

In: Handbook of Research on Entrepreneurship and Conflict

Author

Listed:
  • Michaël Distelmans
  • llse Scheerlinck

Abstract

The advent of sharing platform entrepreneurs has provoked fierce resistance from traditional incumbents, due to divergent goals that they pursue in terms of legitimacy. Theoretical aspects of institutional work and regulatory voids offer a background for understanding how conflicts arise between disruptive and traditional entrepreneurs. This study investigates the case of conflict emergence in Brussels ridesharing, since Uber’s arrival in 2014. Based on an analysis of press texts, we find a conflictive and divided market of ridesharing, fuelled by non-market and market tactics. We also find that legislation has changed rather slowly in Uber’s favour, due to strikes, protests and legal complaints initiated by taxi companies. While conflicts indicate a tense relationship between both actors, they are also a signal that policy makers should be more pro-active in regulating innovative business contexts.

Suggested Citation

  • Michaël Distelmans & llse Scheerlinck, 2024. "How disruptive businesses trigger conflicts with incumbents: the case of ridesharing in Brussels," Chapters, in: Wim Naudé & Bernadette Power (ed.), Handbook of Research on Entrepreneurship and Conflict, chapter 13, pages 226-236, Edward Elgar Publishing.
  • Handle: RePEc:elg:eechap:21252_13
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    File URL: https://www.elgaronline.com/doi/10.4337/9781802206791.00024
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