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Public Service Logic: a service lens on the COVID-19 vaccination programmes

In: Research Handbook on Public Management and COVID-19

Author

Listed:
  • Stephen Osborne
  • Maria Cucciniello
  • Tie Cui

Abstract

This chapter argues for the importance of a Public Service Logic framework to explore and enhance the effectiveness of mass vaccination programmes, like the current one for COVID-19. Our central argument is that the mass vaccination programme is a ‘service’. Citizens are inalienable actors in this service process, and their cooperation determines the programme’s success. Following this service lens, we propose a shift of research focus from the logistics and operation of vaccination programmes to their value creation at the individual and societal levels. Consequently, we suggest an innovative way to understand the public service ecosystem, the nature of public policy, the role of public services and their providers, and the value and value creation embedded in the COVID-19 vaccination programme.

Suggested Citation

  • Stephen Osborne & Maria Cucciniello & Tie Cui, 2024. "Public Service Logic: a service lens on the COVID-19 vaccination programmes," Chapters, in: Helen Dickinson & Sophie Yates & Janine O’Flynn & Catherine Smith (ed.), Research Handbook on Public Management and COVID-19, chapter 9, pages 112-125, Edward Elgar Publishing.
    • Handle: RePEc:elg:eechap:21210_9
    as

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    File URL: https://www.elgaronline.com/doi/10.4337/9781802205954.00017
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