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Digital corporate communication and internal communication

In: Handbook on Digital Corporate Communication

Author

Listed:
  • Rickard Andersson
  • Mats Heide
  • Charlotte Simonsson

Abstract

Internal communication is becoming increasingly digital. This chapter deals with how digital internal communication can be understood and discusses the implications of the digitalization of internal communication for organizations and organizing. It reviews previous definitions of internal communication and digitalization and proposes a definition of digital internal communication. It reviews previous studies on various aspects of digital internal communication and discusses what is changing and what remains the same as internal communication turns increasingly digital. The chapter critically examines problematic issues of the ongoing digitalization of internal communication and discusses the Swedish Transport Administration as an illustrative example of digital internal communication. It concludes with suggestions for future research directions.

Suggested Citation

  • Rickard Andersson & Mats Heide & Charlotte Simonsson, 2023. "Digital corporate communication and internal communication," Chapters, in: Vilma Luoma-aho & Mark Badham (ed.), Handbook on Digital Corporate Communication, chapter 2, pages 18-33, Edward Elgar Publishing.
    • Handle: RePEc:elg:eechap:20979_2
    as

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