Digital leadership and community strategies to transform population health

Healthcare organizations have begun to engage in the digital transformation of their operations to become patient or healthcare-client-centric by extending their care coordination into the client ecosystem using advanced technologies. We refer to such care coordination as addressing aspects of population health. The transformation of population health requires the engagement of external actors, clinical and non-clinical, as well as clients. Unlike businesses that use a service lens to create, fulfil, and assess value in use and use digital leadership to transform their operations to address changing customer expectations, healthcare organizations need to rely on the digital transformation of operations at the intersection of multiple organizations if they want to adapt to the changing health conditions of the client population. Such digital leadership requires inter-sector collaboration and a community strategy to transform population health. In this paper, we will use a service lens to define the value cycle activities that support collaboration outside a health system, and we will use our experience in various case studies to inductively derive a model for digital leadership and community strategy to transform population health.