IDEAS home Printed from https://ideas.repec.org/h/elg/eechap/18641_13.html
   My bibliography  Save this book chapter

From outsourcing to crowdsourcing: Assessing the implications for Indian workers of different outsourcing strategies

In: A Modern Guide To Labour and the Platform Economy

Author

Listed:
  • Janine Berg
  • Uma Rani
  • Nora Gobel

Abstract

Traditional business process outsourcing has been at the heart of India's economic development strategy, with Indian firms offering IT-enabled services such as software development, back-office data entry and call centre work, to client firms located in other countries. In the mid-2000s, another form of outsourcing - crowdsourcing - emerged, which allows firms to use digital labour platforms to outsource work directly to individual workers. This chapter analyses the implications of this new outsourcing model for the working conditions of Indian workers, comparing the findings from a survey of Indian workers on micro-task platforms with similar types of 'offline' work, using data from India's National Sample Survey for 2017. Despite the opportunities of platform work, the chapter argues that compared with work in business processing centres, the outsourcing of work through digital labour platforms has been less beneficial for Indian workers.

Suggested Citation

  • Janine Berg & Uma Rani & Nora Gobel, 2021. "From outsourcing to crowdsourcing: Assessing the implications for Indian workers of different outsourcing strategies," Chapters, in: Jan Drahokoupil & Kurt Vandaele (ed.), A Modern Guide To Labour and the Platform Economy, chapter 13, pages 209-224, Edward Elgar Publishing.
    • Handle: RePEc:elg:eechap:18641_13
    as

    Download full text from publisher

    File URL: https://www.elgaronline.com/view/edcoll/9781788975094/9781788975094.00024.xml
    Download Restriction: no
    ---><---

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:elg:eechap:18641_13. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Darrel McCalla (email available below). General contact details of provider: http://www.e-elgar.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.