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Deliberate trust-building by autonomous government agencies: evidence from responses to the 2009 H1N1 swine flu pandemic

In: Trust in Regulatory Regimes

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  • Erik Baekkeskov

Abstract

Do formally autonomous agencies tasked with expert regulatory roles act deliberately to gain and maintain trust among policy stakeholders? This chapter explores the question through a study of influenza pandemic response processes in an anonymized European public health agency (EPHA). In particular, it tests whether seeking a reputation for trustworthiness could shape the agency’s 2009 H1N1 “swine†flu pandemic responses. In doing so, the analysis breaks new methodological ground: where most previous analyses have relied on retrospective studies, this analysis uses a unique, first-hand participant-observer record and interviews collected within EPHA. It shows that demonstrating trustworthiness to various audiences could control some of EPHA’s pandemic response actions and overrule rival concerns. Hence, deliberate trust-building can demonstrably be a powerful driver of autonomous agency behaviour.

Suggested Citation

  • Erik Baekkeskov, 2017. "Deliberate trust-building by autonomous government agencies: evidence from responses to the 2009 H1N1 swine flu pandemic," Chapters, in: Frédérique Six & Koen Verhoest (ed.), Trust in Regulatory Regimes, chapter 8, pages 205-223, Edward Elgar Publishing.
    • Handle: RePEc:elg:eechap:16996_8
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