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Customer satisfaction models for Itella’s business customers

In: Heightening Competition in the Postal and Delivery Sector

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  • Leeni Kiikkilä

Abstract

This compilation of original essays by an international cast of top scholars addresses some of the major issues now facing postal and delivery services throughout the world. The European Commission and member states wrestle with the problem of how to implement the scheduled liberalization of these sectors and maintain the universal service obligation while the United States Postal Service is coming to terms with the Postal Accountability and Enhancement Act. In addition, the book addresses the impact of electronic competition as well as other problems facing the field.

Suggested Citation

  • Leeni Kiikkilä, 2010. "Customer satisfaction models for Itella’s business customers," Chapters, in: Michael A. Crew & Paul R. Kleindorfer (ed.), Heightening Competition in the Postal and Delivery Sector, chapter 19, Edward Elgar Publishing.
    • Handle: RePEc:elg:eechap:13672_19
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    Keywords

    Economics and Finance;

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