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Cecilia Aspuria Mercado

Personal Details

First Name:Cecilia
Middle Name:Aspuria
Last Name:Mercado
Suffix:
RePEc Short-ID:pme564
[This author has chosen not to make the email address public]

Affiliation

Saint Louis University

http://www.slu.edu.ph
Philippines, Baguio City
Bonifacio St.
63-074-442-2793

Research output

as
Jump to: Articles

Articles

  1. Guido Dedene & Rick Warnar & Cecilia Mercado & Edward Peters & Stijn Viaene, 2015. "Assessing the Value of Process Improvement by Means of Service Imperfections and Value-Leaks: The Case of a Large Scale Municipality Contact Center," Service Science, INFORMS, vol. 7(3), pages 196-209, September.

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