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Digitale Transformation im Bankwesen: Welche IT-Investitionen erhöhen die Eigenkapitalrentabilität und Kundenzufriedenheit?

Editor

Listed:
  • FOM Hochschule für Oekonomie & Management, ifes Institut für Empirie & Statistik

Author

Listed:
  • Heinrich, Carlo Honoré
  • Lehrbass, Frank

Abstract

In einer panel-ökonometrischen Studie von 6 international operierenden Banken über 37 Quartale untersuchen wir vier verschiedene Digitalisierungsmaßnahmen hinsichtlich ihres Effekts auf den Return on Equity. Ein Fixed-Effects-Modell mit einem R² von 36% zeigt auf, dass der RoE bei Vorliegen einer Kreditabwicklung, die komplett online möglich ist, signifikant höher ist. Die übrigen Maßnahmen sind ohne Effekt. Mit Blick auf die Kundenzufriedenheit sind System- und Performance-Updates von zentraler Bedeutung.

Suggested Citation

  • Heinrich, Carlo Honoré & Lehrbass, Frank, 2024. "Digitale Transformation im Bankwesen: Welche IT-Investitionen erhöhen die Eigenkapitalrentabilität und Kundenzufriedenheit?," ifes Schriftenreihe, FOM Hochschule für Oekonomie & Management, ifes Institut für Empirie & Statistik, volume 31, number 302920 edited by FOM Hochschule für Oekonomie & Management, ifes Institut für Empirie & Statistik.
    • Handle: RePEc:zbw:fomies:302920
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