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Satisfaction with Life and Service Delivery in Eastern Europe and the Former Soviet Union : Some Insights from the 2006 Life in Transition Survey

Author

Listed:
  • Salman Zaidi
  • Asad Alam
  • Pradeep Mitra
  • Ramya Sundaram

Abstract

The main objective of the Life in Transition Survey (LiTS) was to assess the impact of transition on people, and so the survey questionnaire covered four main themes. First, it collected personal information on aspects of material well-being, including household expenditures, possession of consumer goods such as a car or mobile phone, and access to local public services and utilities. Second, the survey included measures of satisfaction and attitudes towards economic and political reforms as well as public service delivery. Third, the LiTS captured individual 'histories' through transition from around 1989 to the present, especially key events and episodes that may have influenced their attitudes towards reforms, and collected information on individuals; family background, on their employment situation, and on coping strategies during transition. Finally, the survey also attempted to capture the extent to which crime and corruption are affecting peoples' lives, and the extent to which individuals' trust in other people and in state institutions has changed over time. This volume presents the main findings of three studies by World Bank economists using data from the 2006 LiTS. Chapter one examines quantitative and qualitative dimensions welfare in countries of Eastern Europe and the former Soviet Union, with 'satisfaction with life' being the key welfare measure used. Chapter two analyzes socioeconomic characteristics of different income groups across countries, and shows how the welfare measure derived from the LiTS provides a very useful and effective means to measure household welfare and/or rank households by relative economic status, both within as well as across countries. Finally, chapter three focuses on three interlinked questions: (i) why are some people more likely than others to use publicly provided health services? (ii) What are some of the key influences on users' satisfaction with quality and efficiency of medical treatment received? And (iii) how does the prevalence of informal payments impact people's decision on using publicly provided health services, and upon use, the level of satisfaction with services received?

Suggested Citation

  • Salman Zaidi & Asad Alam & Pradeep Mitra & Ramya Sundaram, 2009. "Satisfaction with Life and Service Delivery in Eastern Europe and the Former Soviet Union : Some Insights from the 2006 Life in Transition Survey," World Bank Publications - Books, The World Bank Group, number 5955.
  • Handle: RePEc:wbk:wbpubs:5955
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    References listed on IDEAS

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    1. Daniel Kahneman & Alan B. Krueger, 2006. "Developments in the Measurement of Subjective Well-Being," Journal of Economic Perspectives, American Economic Association, vol. 20(1), pages 3-24, Winter.
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    Cited by:

    1. Luck, J. & Peabody, J.W. & DeMaria, L.M. & Alvarado, C.S. & Menon, R., 2014. "Patient and provider perspectives on quality and health system effectiveness in a transition economy: Evidence from Ukraine," Social Science & Medicine, Elsevier, vol. 114(C), pages 57-65.
    2. Marina G. Kolosnitsyna & Natalia A. Khorkina & Khongor N. Dorzhiev, 2014. "What Happens To Happiness When People Get Older? Socio-Economic Determinants Of Life Satisfaction In Later Life," HSE Working papers WP BRP 68/EC/2014, National Research University Higher School of Economics.
    3. Cojocaru, Alexandru, 2014. "Fairness and inequality tolerance: Evidence from the Life in Transition Survey," Journal of Comparative Economics, Elsevier, vol. 42(3), pages 590-608.
    4. Lewis, Maureen & Pettersson, Gunilla, 2009. "Governance in health care delivery : raising performance," Policy Research Working Paper Series 5074, The World Bank.
    5. Bidani, Benu & Fatou Diagne, Mame & Zaidi, Salman, 2012. "Subjective perceptions of the impact of the global economic crisis in Europe and Central Asia : the household perspective," Policy Research Working Paper Series 5995, The World Bank.
    6. Ana Abras & Alejandro Hoyos & Ambar Narayan & Sailesh Tiwari, 2013. "Inequality of opportunities in the labor market: evidence from life in transition surveys in Europe and Central Asia," IZA Journal of Labor & Development, Springer;Forschungsinstitut zur Zukunft der Arbeit GmbH (IZA), vol. 2(1), pages 1-22, December.
    7. Alexandru Cojocaru, 2011. "Inequality and well-being in transition economies: A non-experimental test of inequality aversion," Working Papers 238, ECINEQ, Society for the Study of Economic Inequality.
    8. Johannes C. Buggle & Steven Nafziger, 2021. "The Slow Road from Serfdom: Labor Coercion and Long-Run Development in the Former Russian Empire," The Review of Economics and Statistics, MIT Press, vol. 103(1), pages 1-17, March.

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