Transforming Field and Service Operations
Editor
- Gilbert Owusu(BT Technology, Service & Operations)Paul O’Brien(BT Technology, Service & Operations)John McCall(The Robert Gordon University)Neil F. Doherty(Loughborough University)
Abstract
No abstract is available for this item.Individual chapters are listed in the "Chapters" tab
Suggested Citation
- Gilbert Owusu & Paul O’Brien & John McCall & Neil F. Doherty (ed.), 2013. "Transforming Field and Service Operations," Springer Books, Springer, edition 127, number 978-3-642-44970-3, June.
Handle: RePEc:spr:sprbok:978-3-642-44970-3
DOI: 10.1007/978-3-642-44970-3Download full text from publisher
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The following chapters of this book are listed in IDEAS- Neil F. Doherty & Crispin R. Coombs, 2013. "IT Exploitation Through Business Transformation: Experiences and Implications," Springer Books, in: Gilbert Owusu & Paul O’Brien & John McCall & Neil F. Doherty (ed.), Transforming Field and Service Operations, edition 127, chapter 0, pages 3-13, Springer.
- Gilbert Owusu & Paul O’Brien, 2013. "Transforming Field and Service Operations with Automation," Springer Books, in: Gilbert Owusu & Paul O’Brien & John McCall & Neil F. Doherty (ed.), Transforming Field and Service Operations, edition 127, chapter 0, pages 15-28, Springer.
- Stephen A. Cassidy & David C. Wynn, 2013. "Designing Effective Operations: Balancing Multiple Business Objectives Using Simulation Models," Springer Books, in: Gilbert Owusu & Paul O’Brien & John McCall & Neil F. Doherty (ed.), Transforming Field and Service Operations, edition 127, chapter 0, pages 31-46, Springer.
- Kjeld Jensen & Michael Lyons & Nicola Buckhurst, 2013. "System Dynamics Models of Field Force Operations," Springer Books, in: Gilbert Owusu & Paul O’Brien & John McCall & Neil F. Doherty (ed.), Transforming Field and Service Operations, edition 127, chapter 0, pages 47-69, Springer.
- Jonathan Malpass, 2013. "Understanding the Risks of Forecasting," Springer Books, in: Gilbert Owusu & Paul O’Brien & John McCall & Neil F. Doherty (ed.), Transforming Field and Service Operations, edition 127, chapter 0, pages 71-83, Springer.
- Martin Spott & Detlef Nauck & Paul Taylor, 2013. "Modern Analytics in Field and Service Operations," Springer Books, in: Gilbert Owusu & Paul O’Brien & John McCall & Neil F. Doherty (ed.), Transforming Field and Service Operations, edition 127, chapter 0, pages 85-99, Springer.
- Sid Shakya & Summer Kassem & Ahmed Mohamed & Hani Hagras & Gilbert Owusu, 2013. "Enhancing Field Service Operations via Fuzzy Automation of Tactical Supply Plan," Springer Books, in: Gilbert Owusu & Paul O’Brien & John McCall & Neil F. Doherty (ed.), Transforming Field and Service Operations, edition 127, chapter 0, pages 101-114, Springer.
- Dyaa Albakour & Géry Ducatel & Udo Kruschwitz, 2013. "The Role of Search for Field Force Knowledge Management," Springer Books, in: Gilbert Owusu & Paul O’Brien & John McCall & Neil F. Doherty (ed.), Transforming Field and Service Operations, edition 127, chapter 0, pages 117-132, Springer.
- Kin Fai (Danny) Poon & Anis Ouali & Andrej Chu & Riaz Ahmad, 2013. "Application of AI Methods to Practical GPON FTTH Network Design and Planning," Springer Books, in: Gilbert Owusu & Paul O’Brien & John McCall & Neil F. Doherty (ed.), Transforming Field and Service Operations, edition 127, chapter 0, pages 133-151, Springer.
- Gilbert Owusu & Paul O’Brien & Sid Shakya, 2013. "The Role of Service Quality in Transforming Operations," Springer Books, in: Gilbert Owusu & Paul O’Brien & John McCall & Neil F. Doherty (ed.), Transforming Field and Service Operations, edition 127, chapter 0, pages 153-165, Springer.
- Feargal Timon & Attracta Brennan, 2013. "Field Force Management at eircom," Springer Books, in: Gilbert Owusu & Paul O’Brien & John McCall & Neil F. Doherty (ed.), Transforming Field and Service Operations, edition 127, chapter 0, pages 167-181, Springer.
- Thierry Mamer & John McCall & Siddhartha Shakya & Gilbert Owusu & Olivier Regnier-Coudert, 2013. "Understanding Team Dynamics with Agent-Based Simulation," Springer Books, in: Gilbert Owusu & Paul O’Brien & John McCall & Neil F. Doherty (ed.), Transforming Field and Service Operations, edition 127, chapter 0, pages 183-198, Springer.
- Tanya Alcock & Jonathan Malpass, 2013. "Effective Engagement of Field Service Teams," Springer Books, in: Gilbert Owusu & Paul O’Brien & John McCall & Neil F. Doherty (ed.), Transforming Field and Service Operations, edition 127, chapter 0, pages 199-212, Springer.
- Amir H. Ansaripoor & Fernando S. Oliveira & Anne Liret, 2013. "The Asset Replacement Problem State of the Art," Springer Books, in: Gilbert Owusu & Paul O’Brien & John McCall & Neil F. Doherty (ed.), Transforming Field and Service Operations, edition 127, chapter 0, pages 213-233, Springer.
- Yingli Wang & Mohamed Naim & Leighton Evans, 2013. "Enabling Smart Logistics for Service Operations," Springer Books, in: Gilbert Owusu & Paul O’Brien & John McCall & Neil F. Doherty (ed.), Transforming Field and Service Operations, edition 127, chapter 0, pages 237-256, Springer.
- Crispin R. Coombs & Neil F. Doherty & Irina Neaga, 2013. "Measuring and Managing the Benefits from IT Projects: A Review and Research Agenda," Springer Books, in: Gilbert Owusu & Paul O’Brien & John McCall & Neil F. Doherty (ed.), Transforming Field and Service Operations, edition 127, chapter 0, pages 257-269, Springer.
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