Customer Centric Support Services in the Digital Age
Editor
- Jagdish N. Sheth(Emory University)Varsha Jain(MICA)Emmanuel Mogaji(Keele University)Anupama Ambika(IMT Dubai)
Abstract
No abstract is available for this item.Individual chapters are listed in the "Chapters" tab
Suggested Citation
- Jagdish N. Sheth & Varsha Jain & Emmanuel Mogaji & Anupama Ambika (ed.), 2024. "Customer Centric Support Services in the Digital Age," Springer Books, Springer, number 978-3-031-37097-7, June.
Handle: RePEc:spr:sprbok:978-3-031-37097-7
DOI: 10.1007/978-3-031-37097-7Download full text from publisher
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3. Perform a search for a similarly titled item that would be available.Book Chapters
The following chapters of this book are listed in IDEAS- Varsha Jain & Jagdish N. Sheth & Emmanuel Mogaji & Anupama Ambika, 2024. "Customer-Centric Support Services: An Introduction to the Next Frontier for Competitive Advantage in the Digital Era," Springer Books, in: Jagdish N. Sheth & Varsha Jain & Emmanuel Mogaji & Anupama Ambika (ed.), Customer Centric Support Services in the Digital Age, chapter 1, pages 1-10, Springer.
- Amit Kumar & Pankaj Setia, 2024. "Customer-Centric Support Services in the Digital Era," Springer Books, in: Jagdish N. Sheth & Varsha Jain & Emmanuel Mogaji & Anupama Ambika (ed.), Customer Centric Support Services in the Digital Age, chapter 2, pages 13-26, Springer.
- Moutusy Maity, 2024. "Information as a Service," Springer Books, in: Jagdish N. Sheth & Varsha Jain & Emmanuel Mogaji & Anupama Ambika (ed.), Customer Centric Support Services in the Digital Age, chapter 3, pages 27-50, Springer.
- Dandison Ukpabi & Grace Dandison Ukpabi, 2024. "The Role of Service Design in Enhancing Marketing-Customer Service Collaboration," Springer Books, in: Jagdish N. Sheth & Varsha Jain & Emmanuel Mogaji & Anupama Ambika (ed.), Customer Centric Support Services in the Digital Age, chapter 4, pages 51-71, Springer.
- Nguyen Phong Nguyen & Emmanuel Mogaji, 2024. "Digital Strategies for Aiding Ease of Decision-Making in the Services Sector," Springer Books, in: Jagdish N. Sheth & Varsha Jain & Emmanuel Mogaji & Anupama Ambika (ed.), Customer Centric Support Services in the Digital Age, chapter 5, pages 75-100, Springer.
- Ketan Wadhwani & Varsha Jain, 2024. "Multichannel Consumer Service Integration of Recommendation Systems," Springer Books, in: Jagdish N. Sheth & Varsha Jain & Emmanuel Mogaji & Anupama Ambika (ed.), Customer Centric Support Services in the Digital Age, chapter 6, pages 101-129, Springer.
- Edward Nowlin, 2024. "A Conceptual Exploration of How B2B Salesperson Fear of Innovation Influences Role Stress and Customer-Perceived Service Quality," Springer Books, in: Jagdish N. Sheth & Varsha Jain & Emmanuel Mogaji & Anupama Ambika (ed.), Customer Centric Support Services in the Digital Age, chapter 7, pages 131-152, Springer.
- Janakiraman Moorthy & Atul Parvatiyar, 2024. "Co-creating Aftermarket Value in the Digital Era: Managing Transformative Customer Relationships through Stakeholder Engagement," Springer Books, in: Jagdish N. Sheth & Varsha Jain & Emmanuel Mogaji & Anupama Ambika (ed.), Customer Centric Support Services in the Digital Age, chapter 8, pages 155-198, Springer.
- Sanket Vatavwala & Bipul Kumar & Arun Sharma, 2024. "Enhancing Upselling and Cross-Selling in Business-to-Business Markets: The Critical Need to Integrate Customer Service and Sales Functions," Springer Books, in: Jagdish N. Sheth & Varsha Jain & Emmanuel Mogaji & Anupama Ambika (ed.), Customer Centric Support Services in the Digital Age, chapter 9, pages 199-216, Springer.
- Sven Tuzovic, 2024. "The Changing Role of Frontline Employees in a Human-Robotic Workforce," Springer Books, in: Jagdish N. Sheth & Varsha Jain & Emmanuel Mogaji & Anupama Ambika (ed.), Customer Centric Support Services in the Digital Age, chapter 10, pages 219-243, Springer.
- Yusuf Hassan & Jayesh Pandey, 2024. "Navigating Through the Digital Gates: Customer-Centric Services and Well-Being," Springer Books, in: Jagdish N. Sheth & Varsha Jain & Emmanuel Mogaji & Anupama Ambika (ed.), Customer Centric Support Services in the Digital Age, chapter 11, pages 245-270, Springer.
- Raji Srinivasan & Deepa Chandrasekaran & Federica (Fede) Rossetti, 2024. "Customer Service Opportunities and Challenges in a Post-Pandemic World," Springer Books, in: Jagdish N. Sheth & Varsha Jain & Emmanuel Mogaji & Anupama Ambika (ed.), Customer Centric Support Services in the Digital Age, chapter 12, pages 271-290, Springer.
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