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Service Management
Editor
- Jay Kandampully(The Ohio State University)
Abstract
Individual chapters are listed in the "Chapters" tab
Suggested Citation
DOI: 10.1007/978-1-4614-1554-1
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Book Chapters
The following chapters of this book are listed in IDEAS- Jay Kandampully, 2012. "Service as the New Paradigm in Retailing," Springer Books, in: Jay Kandampully (ed.), Service Management, chapter 0, pages 1-6, Springer.
- Minjeong Kim & Jay Kandampully, 2012. "The Service Imperative in the Retailing Industry," Springer Books, in: Jay Kandampully (ed.), Service Management, chapter 0, pages 7-24, Springer.
- Tor W. Andreassen & Line L. Olsen, 2012. "Customer Service: Does It Matter?," Springer Books, in: Jay Kandampully (ed.), Service Management, chapter 0, pages 25-41, Springer.
- James G. Barnes & Jordan W. Wright, 2012. "A Framework for Applying Customer Insight and Context to the Development of a Shopping Experience Strategy," Springer Books, in: Jay Kandampully (ed.), Service Management, chapter 0, pages 43-65, Springer.
- Timothy L. Keiningham & Lerzan Aksoy & Luke Williams & Alexander Buoye, 2012. "Why Loyalty Matters in Retailing," Springer Books, in: Jay Kandampully (ed.), Service Management, chapter 0, pages 67-82, Springer.
- Allard C. R. Riel, 2012. "Strategic Service Innovation Management in Retailing," Springer Books, in: Jay Kandampully (ed.), Service Management, chapter 0, pages 83-95, Springer.
- Jung-Hwan Kim & Sharron J. Lennon, 2012. "Electronic Retailing and Service Quality," Springer Books, in: Jay Kandampully (ed.), Service Management, chapter 0, pages 97-116, Springer.
- Patrick Vesel & Patricija Filipič Orel & Mitja Špende, 2012. "Using Multichannel Marketing Activities to Build Customer Relationships: As Pertaining to the Consumer Electronics Retail Sector," Springer Books, in: Jay Kandampully (ed.), Service Management, chapter 0, pages 117-141, Springer.
- Lorraine Lee & Tracy Meyer & Jeffery S. Smith, 2012. "Reinventing the Customer Experience: Technology and the Service Marketing Mix," Springer Books, in: Jay Kandampully (ed.), Service Management, chapter 0, pages 143-160, Springer.
- Veena Chattaraman, 2012. "Multicultural Consumers and the Retail Service Experience," Springer Books, in: Jay Kandampully (ed.), Service Management, chapter 0, pages 161-184, Springer.
- Sanjukta Pookulangara, 2012. "Culture and Social Media: Changing Service Expectations," Springer Books, in: Jay Kandampully (ed.), Service Management, chapter 0, pages 185-205, Springer.
- Bernd Stauss & Wolfgang Seidel, 2012. "Complaint Management in Retailing," Springer Books, in: Jay Kandampully (ed.), Service Management, chapter 0, pages 207-230, Springer.
- Jiyoung Hwang & Julia F. Cooper, 2012. "Retailer Branding Through Excellence in Service," Springer Books, in: Jay Kandampully (ed.), Service Management, chapter 0, pages 231-248, Springer.
- Bo Edvardsson & Bo Enquist, 2012. "Values Resonance Drives Sustainable Customer Value: Lessons from IKEA," Springer Books, in: Jay Kandampully (ed.), Service Management, chapter 0, pages 249-269, Springer.
- Pratibha A. Dabholkar, 2012. "Lessons from History: What Today’s Retailers Can Learn from the Marketing of The Wizard of Oz Stage Show in the 1900s," Springer Books, in: Jay Kandampully (ed.), Service Management, chapter 0, pages 271-283, Springer.
- Jay Kandampully, 2012. "Paradigm Shifters in Retailing," Springer Books, in: Jay Kandampully (ed.), Service Management, chapter 0, pages 285-306, Springer.
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