Printed from https://ideas.repec.org/b/spr/sprbok/978-1-4614-1554-1.html
Service Management
Editor
- Jay Kandampully(The Ohio State University)
Abstract
Individual chapters are listed in the "Chapters" tab
Suggested Citation
DOI: 10.1007/978-1-4614-1554-1
Download full text from publisher
To our knowledge, this item is not available for download. To find whether it is available, there are three options:1. Check below whether another version of this item is available online.
2. Check on the provider's web page whether it is in fact available.
3. Perform a search for a similarly titled item that would be available.
Book Chapters
The following chapters of this book are listed in IDEAS- Jay Kandampully, 2012. "Service as the New Paradigm in Retailing," Springer Books, in: Jay Kandampully (ed.), Service Management, chapter 0, pages 1-6, Springer.
- Minjeong Kim & Jay Kandampully, 2012. "The Service Imperative in the Retailing Industry," Springer Books, in: Jay Kandampully (ed.), Service Management, chapter 0, pages 7-24, Springer.
- Tor W. Andreassen & Line L. Olsen, 2012. "Customer Service: Does It Matter?," Springer Books, in: Jay Kandampully (ed.), Service Management, chapter 0, pages 25-41, Springer.
- James G. Barnes & Jordan W. Wright, 2012. "A Framework for Applying Customer Insight and Context to the Development of a Shopping Experience Strategy," Springer Books, in: Jay Kandampully (ed.), Service Management, chapter 0, pages 43-65, Springer.
- Timothy L. Keiningham & Lerzan Aksoy & Luke Williams & Alexander Buoye, 2012. "Why Loyalty Matters in Retailing," Springer Books, in: Jay Kandampully (ed.), Service Management, chapter 0, pages 67-82, Springer.
- Allard C. R. Riel, 2012. "Strategic Service Innovation Management in Retailing," Springer Books, in: Jay Kandampully (ed.), Service Management, chapter 0, pages 83-95, Springer.
- Jung-Hwan Kim & Sharron J. Lennon, 2012. "Electronic Retailing and Service Quality," Springer Books, in: Jay Kandampully (ed.), Service Management, chapter 0, pages 97-116, Springer.
- Patrick Vesel & Patricija Filipič Orel & Mitja Špende, 2012. "Using Multichannel Marketing Activities to Build Customer Relationships: As Pertaining to the Consumer Electronics Retail Sector," Springer Books, in: Jay Kandampully (ed.), Service Management, chapter 0, pages 117-141, Springer.
- Lorraine Lee & Tracy Meyer & Jeffery S. Smith, 2012. "Reinventing the Customer Experience: Technology and the Service Marketing Mix," Springer Books, in: Jay Kandampully (ed.), Service Management, chapter 0, pages 143-160, Springer.
- Veena Chattaraman, 2012. "Multicultural Consumers and the Retail Service Experience," Springer Books, in: Jay Kandampully (ed.), Service Management, chapter 0, pages 161-184, Springer.
- Sanjukta Pookulangara, 2012. "Culture and Social Media: Changing Service Expectations," Springer Books, in: Jay Kandampully (ed.), Service Management, chapter 0, pages 185-205, Springer.
- Bernd Stauss & Wolfgang Seidel, 2012. "Complaint Management in Retailing," Springer Books, in: Jay Kandampully (ed.), Service Management, chapter 0, pages 207-230, Springer.
- Jiyoung Hwang & Julia F. Cooper, 2012. "Retailer Branding Through Excellence in Service," Springer Books, in: Jay Kandampully (ed.), Service Management, chapter 0, pages 231-248, Springer.
- Bo Edvardsson & Bo Enquist, 2012. "Values Resonance Drives Sustainable Customer Value: Lessons from IKEA," Springer Books, in: Jay Kandampully (ed.), Service Management, chapter 0, pages 249-269, Springer.
- Pratibha A. Dabholkar, 2012. "Lessons from History: What Today’s Retailers Can Learn from the Marketing of The Wizard of Oz Stage Show in the 1900s," Springer Books, in: Jay Kandampully (ed.), Service Management, chapter 0, pages 271-283, Springer.
- Jay Kandampully, 2012. "Paradigm Shifters in Retailing," Springer Books, in: Jay Kandampully (ed.), Service Management, chapter 0, pages 285-306, Springer.
Corrections
All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:spr:sprbok:978-1-4614-1554-1. See general information about how to correct material in RePEc.
If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.
We have no bibliographic references for this item. You can help adding them by using this form .
If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.
For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Sonal Shukla or Springer Nature Abstracting and Indexing (email available below). General contact details of provider: http://www.springer.com .
Please note that corrections may take a couple of weeks to filter through the various RePEc services.