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Metrics
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Suggested Citation
DOI: 10.1007/978-1-4302-3727-3
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Book Chapters
The following chapters of this book are listed in IDEAS- Martin Klubeck, 2011. "Establishing A Common Language," Springer Books, in: Metrics, chapter 0, pages 1-23, Springer.
- Martin Klubeck, 2011. "Designing Metrics," Springer Books, in: Metrics, chapter 0, pages 25-56, Springer.
- Martin Klubeck, 2011. "Planning a Good Metric," Springer Books, in: Metrics, chapter 0, pages 57-81, Springer.
- Martin Klubeck, 2011. "Using Metrics as Indicators," Springer Books, in: Metrics, chapter 0, pages 83-95, Springer.
- Martin Klubeck, 2011. "Using the Answer Key," Springer Books, in: Metrics, chapter 0, pages 97-118, Springer.
- Martin Klubeck, 2011. "Start with Effectiveness," Springer Books, in: Metrics, chapter 0, pages 119-135, Springer.
- Martin Klubeck, 2011. "Triangulation," Springer Books, in: Metrics, chapter 0, pages 137-153, Springer.
- Martin Klubeck, 2011. "Expectations," Springer Books, in: Metrics, chapter 0, pages 155-170, Springer.
- Martin Klubeck, 2011. "Creating and Interpreting the Metrics Report Card," Springer Books, in: Metrics, chapter 0, pages 171-210, Springer.
- Martin Klubeck, 2011. "Final Product: The Metrics Report Card," Springer Books, in: Metrics, chapter 0, pages 211-241, Springer.
- Martin Klubeck, 2011. "Advanced Metrics," Springer Books, in: Metrics, chapter 0, pages 243-269, Springer.
- Martin Klubeck, 2011. "Creating the Service Catalog," Springer Books, in: Metrics, chapter 0, pages 271-281, Springer.
- Martin Klubeck, 2011. "Establishing Standards and Benchmarks," Springer Books, in: Metrics, chapter 0, pages 283-291, Springer.
- Martin Klubeck, 2011. "Respecting the Power of Metrics," Springer Books, in: Metrics, chapter 0, pages 293-307, Springer.
- Martin Klubeck, 2011. "Avoiding the Research Trap," Springer Books, in: Metrics, chapter 0, pages 309-317, Springer.
- Martin Klubeck, 2011. "Embracing Your Organization’s Uniqueness," Springer Books, in: Metrics, chapter 0, pages 319-330, Springer.
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