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Measuring Customer Experience

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  • Philipp Klaus

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Suggested Citation

  • Philipp Klaus, 2015. "Measuring Customer Experience," Palgrave Macmillan Books, Palgrave Macmillan, number 978-1-137-37546-9, October.
    • Handle: RePEc:pal:palbok:978-1-137-37546-9
    DOI: 10.1057/9781137375469
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    Cited by:

    1. Wetzels, Ruud W.H. & Klaus, Philipp “Phil†& Wetzels, Martin, 2023. "There is a secret to success: Linking customer experience management practices to profitability," Journal of Retailing and Consumer Services, Elsevier, vol. 73(C).
    2. Rita Nerland & Heidi Rapp Nilsen & Bjørn Andersen, 2023. "Biosphere‐based sustainability in local governments: Sustainable development goal interactions and indicators for policymaking," Sustainable Development, John Wiley & Sons, Ltd., vol. 31(1), pages 39-55, February.
    3. Manthiou, Aikaterini & Hickman, Ellie & Klaus, Phil, 2020. "Beyond good and bad: Challenging the suggested role of emotions in customer experience (CX) research," Journal of Retailing and Consumer Services, Elsevier, vol. 57(C).
    4. Klaus, Philipp ‘Phil’, 2020. "The end of the world as we know it? The influence of online channels on the luxury customer experience," Journal of Retailing and Consumer Services, Elsevier, vol. 57(C).

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