The Customer’s Victory
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Abstract
Individual chapters are listed in the "Chapters" tab
Suggested Citation
DOI: 10.1057/9780230509696
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Book Chapters
The following chapters of this book are listed in IDEAS- François Dupuy, 1999. "Introduction," Palgrave Macmillan Books, in: The Customer’s Victory, pages 1-17, Palgrave Macmillan.
- François Dupuy, 1999. "The Organization, Concreteness, Complexity," Palgrave Macmillan Books, in: The Customer’s Victory, chapter 1, pages 21-35, Palgrave Macmillan.
- François Dupuy, 1999. "The Customer’s Victory," Palgrave Macmillan Books, in: The Customer’s Victory, chapter 2, pages 36-51, Palgrave Macmillan.
- François Dupuy, 1999. "What is a Bureaucracy?," Palgrave Macmillan Books, in: The Customer’s Victory, chapter 3, pages 52-71, Palgrave Macmillan.
- François Dupuy, 1999. "A Requiem for Bureaucracy," Palgrave Macmillan Books, in: The Customer’s Victory, chapter 4, pages 72-87, Palgrave Macmillan.
- François Dupuy, 1999. "On the Difficulty of Change and its Management," Palgrave Macmillan Books, in: The Customer’s Victory, chapter 5, pages 91-104, Palgrave Macmillan.
- François Dupuy, 1999. "The Frame of Reference," Palgrave Macmillan Books, in: The Customer’s Victory, chapter 6, pages 105-127, Palgrave Macmillan.
- François Dupuy, 1999. "Listening to Bureaucrats and Changing Bureaucracy," Palgrave Macmillan Books, in: The Customer’s Victory, chapter 7, pages 128-146, Palgrave Macmillan.
- François Dupuy, 1999. "Conclusion – Towards New Organizations?," Palgrave Macmillan Books, in: The Customer’s Victory, pages 147-152, Palgrave Macmillan.
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