Systems Thinking: From Heresy to Practice
Editor
- Keivan Zokaei(Warwick University)John Seddon(Vanguard/Cardiff and Derby Universities)Brendan O’Donovan
Abstract
Individual chapters are listed in the "Chapters" tab
Suggested Citation
DOI: 10.1057/9780230299221
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Book Chapters
The following chapters of this book are listed in IDEAS- Keivan Zokaei & John Seddon & Brendan O’Donovan, 2011. "Introduction," Palgrave Macmillan Books, in: Keivan Zokaei & John Seddon & Brendan O’Donovan (ed.), Systems Thinking: From Heresy to Practice, chapter 1, pages 1-14, Palgrave Macmillan.
- Keivan Zokaei, 2011. "How Systems Thinking Provides a Framework for Change: A Case Study of Disabled Facilities Grant Service in Neath Port Talbot County Borough Council," Palgrave Macmillan Books, in: Keivan Zokaei & John Seddon & Brendan O’Donovan (ed.), Systems Thinking: From Heresy to Practice, chapter 2, pages 17-39, Palgrave Macmillan.
- Brendan O’Donovan, 2011. "Systems Thinking in Adult Social Care: How Focusing on a Customer’s Purpose Leads to Better Services for the Vulnerable in Society and Enhances Efficiency," Palgrave Macmillan Books, in: Keivan Zokaei & John Seddon & Brendan O’Donovan (ed.), Systems Thinking: From Heresy to Practice, chapter 3, pages 40-66, Palgrave Macmillan.
- Rhian Hamer & Sarah Lethbridge, 2011. "Seeing Shared Work within a System," Palgrave Macmillan Books, in: Keivan Zokaei & John Seddon & Brendan O’Donovan (ed.), Systems Thinking: From Heresy to Practice, chapter 4, pages 67-83, Palgrave Macmillan.
- Brendan O’Donovan & Keivan Zokaei, 2011. "Improving Performance Throughout a Housing Supply Chain: Portsmouth City Council’s Systems Thinking Transformation," Palgrave Macmillan Books, in: Keivan Zokaei & John Seddon & Brendan O’Donovan (ed.), Systems Thinking: From Heresy to Practice, chapter 5, pages 84-107, Palgrave Macmillan.
- Joe Marshall, 2011. "Organisational Change: Evaluating Systems Thinking in the UK Housing Sector — A Work in Progress," Palgrave Macmillan Books, in: Keivan Zokaei & John Seddon & Brendan O’Donovan (ed.), Systems Thinking: From Heresy to Practice, chapter 6, pages 108-131, Palgrave Macmillan.
- Donna Samuel & Barry Evans, 2011. "Rethinking for Radical Improvement in the Delivery of Housing Services: An Overview of the Application of Systems Thinking in the Housing Sector," Palgrave Macmillan Books, in: Keivan Zokaei & John Seddon & Brendan O’Donovan (ed.), Systems Thinking: From Heresy to Practice, chapter 7, pages 132-146, Palgrave Macmillan.
- Ayham Jaaron & Chris Backhouse, 2011. "Systems Thinking for Public Services: Adopting Manufacturing Management Principles," Palgrave Macmillan Books, in: Keivan Zokaei & John Seddon & Brendan O’Donovan (ed.), Systems Thinking: From Heresy to Practice, chapter 8, pages 147-174, Palgrave Macmillan.
- David Longbottom & Julie Hilton & Ying Xia-Zheng, 2011. "Real Service Improvement: An Empirical Investigation of Service Improvement Initiatives within a UK Bank," Palgrave Macmillan Books, in: Keivan Zokaei & John Seddon & Brendan O’Donovan (ed.), Systems Thinking: From Heresy to Practice, chapter 9, pages 177-198, Palgrave Macmillan.
- Mark Hopkinson, 2011. "Electrifying Performance: A Study of a Systems Thinking Intervention at a UK Electrical Distribution Network Operator," Palgrave Macmillan Books, in: Keivan Zokaei & John Seddon & Brendan O’Donovan (ed.), Systems Thinking: From Heresy to Practice, chapter 10, pages 199-234, Palgrave Macmillan.
- Peter Middleton & Brendan O’Donovan, 2011. "Improving Software Project Management in Bureaucracies," Palgrave Macmillan Books, in: Keivan Zokaei & John Seddon & Brendan O’Donovan (ed.), Systems Thinking: From Heresy to Practice, chapter 11, pages 235-253, Palgrave Macmillan.
- Justin Watts, 2011. "The System is Always Greater than its Parts: Using the Theory of Constraints and Factory Physics to Transform Manufacturing Operations," Palgrave Macmillan Books, in: Keivan Zokaei & John Seddon & Brendan O’Donovan (ed.), Systems Thinking: From Heresy to Practice, chapter 12, pages 254-276, Palgrave Macmillan.
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