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Wait No More: Citizens, Red Tape, and Digital Government

Author

Listed:
  • Roseth, Benjamin
  • Reyes, Angela
  • Farias, Pedro
  • Porrúa, Miguel
  • Villalba, Harold
  • Acevedo, Sebastián
  • Peña, Norma
  • Estevez, Elsa
  • Linares Lejarraga, Sebastián
  • Fillottrani, Pablo

Abstract

This book is about the smallest unit of public policy: the government transaction. Government transactions—requesting a birth certificate, registering a property, or opening a business, for example—are the way that citizens and companies connect with the government. Efficient transactions enhance the business climate, citizen perception of government, and access to crucial public programs and services. In Latin America and the Caribbean, however, government transactions are often headaches. Public institutions rarely coordinate with each other, still rely on paper, and are more concerned about fulfilling bureaucratic requirements than meeting citizens’ needs. Wait No More empirically confirms a reality known anecdotally but previously unquantified and offers a path to escape the bureaucratic maze.

Suggested Citation

  • Roseth, Benjamin & Reyes, Angela & Farias, Pedro & Porrúa, Miguel & Villalba, Harold & Acevedo, Sebastián & Peña, Norma & Estevez, Elsa & Linares Lejarraga, Sebastián & Fillottrani, Pablo, 2018. "Wait No More: Citizens, Red Tape, and Digital Government," IDB Publications (Books), Inter-American Development Bank, number 8930, November.
    • Handle: RePEc:idb:idbbks:8930
    DOI: http://dx.doi.org/10.18235/0001150
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    Citations

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    Cited by:

    1. Aisha J Ali & Javier Fuenzalida & Margarita Gómez & Martin J Williams, 2021. "Four lenses on people management in the public sector: an evidence review and synthesis," Oxford Review of Economic Policy, Oxford University Press and Oxford Review of Economic Policy Limited, vol. 37(2), pages 335-366.
    2. Cuesta, Ana María & Reyes, Angela & Roseth, Benjamin, 2019. "The Importance of Clarity: Impacts of Colombia’s 'Lenguaje Claro' Program on Reducing Administrative Burdens," IDB Publications (Working Papers) 9610, Inter-American Development Bank.

    More about this item

    Keywords

    trámite; gobierno digital; gobierno electrónico; servicio público; regulación;
    All these keywords.

    JEL classification:

    • O33 - Economic Development, Innovation, Technological Change, and Growth - - Innovation; Research and Development; Technological Change; Intellectual Property Rights - - - Technological Change: Choices and Consequences; Diffusion Processes
    • H11 - Public Economics - - Structure and Scope of Government - - - Structure and Scope of Government

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