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User-based Innovation in Services

Editor

Listed:
  • Jon Sundbo
  • Marja Toivonen

Abstract

This book demonstrates pioneering work on user-based service innovation using an analytical framework. This approach involves understanding the needs of users, the service firms collaborating with them, and recognising the fact that users are innovators and, as such, services develop while in use. As well as presenting case studies, the book discusses theoretically what user-based innovation means in the context of services. Three main fields are analysed: user-based innovation in knowledge-intensive business service, user-based innovation in public services, and models and methods for structuring user-based innovation.

Individual chapters are listed in the "Chapters" tab

Suggested Citation

  • Jon Sundbo & Marja Toivonen (ed.), 2011. "User-based Innovation in Services," Books, Edward Elgar Publishing, number 14364.
    • Handle: RePEc:elg:eebook:14364
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    File URL: https://www.elgaronline.com/view/9780857931955.xml
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    Book Chapters

    The following chapters of this book are listed in IDEAS

    More about this item

    Keywords

    Business and Management; Economics and Finance; Innovations and Technology;
    All these keywords.

    JEL classification:

    • L8 - Industrial Organization - - Industry Studies: Services

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