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Toward Parameterisation of E-mail Mediated Communication

Author

Listed:
  • Mirta Galesic

    (Department of Psychology, Philosophical Faculty - University of Zagreb)

  • Josip Stepanic

    (Department of Quality, Faculty of Mechanical Engineering and Naval Architecture - University of Zagreb)

Abstract

E-mail mediated communication rapidly intensifies, both in quantity and quality and so does the need to understand its psycho-social context. In this article we formulated a model of psycho-social elements of the process of receiving an e-mail. The corresponding technique starts by recognising the relevant states of a human receiver and a received e-mail. The states are parameterised, paying special attention to the description of receiver's emotional states, as the event of receiving is more localised in time than that of sending an e-mail. Possible changes are collected into a vertex, a structure expressing the probability that a received e-mail induces the receiver from initial state into a given final state. We conducted a preliminary study that included 87 e-mail messages. 97 attributes were determined for each of the considered e-mails. The analysis shows that acceptance and total receiver's change of state induced by e-mails depend on the combination of several e-mail characteristics. These are interpreted as projections of the sender's states. In this view the e-mail arises as a discrete unit with a finite spectrum of transferable qualities, mediating complex human interaction. Classification-ACM-1998: H5.3 [Information Interfaces and Presentation]: Group and Organization Interfaces - Asynchronous interaction

Suggested Citation

  • Mirta Galesic & Josip Stepanic, 2003. "Toward Parameterisation of E-mail Mediated Communication," Interdisciplinary Description of Complex Systems - scientific journal, Croatian Interdisciplinary Society Provider Homepage: http://indecs.eu, vol. 1(1-2), pages 54-65.
    • Handle: RePEc:zna:indecs:v:1:y:2003:i:1:p:54-65
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