IDEAS home Printed from https://ideas.repec.org/a/zib/zbnaim/v2y2018i1p12-16.html
   My bibliography  Save this article

Critical Success Factors And Their Influence In Erp Implementation Success Of Organizational Perfomance

Author

Listed:
  • Marina Hassan

    (Department of Computer Science, Faculty of Communication, Visual Art and Computing, Universiti Selangor)

  • Marzanah A. Jabar

    (Department of Information System and Software Engineering, Faculty of Computer Science and Information Technology, Universiti Putra Malaysia)

  • Fatimah Sidi

    (Department of Information System and Software Engineering, Faculty of Computer Science and Information Technology, Universiti Putra Malaysia)

  • Yusmadi Yah Jusoh

    (Department of Information System and Software Engineering, Faculty of Computer Science and Information Technology, Universiti Putra Malaysia)

  • Salfarina Abdullah

    (Department of Information System and Software Engineering, Faculty of Computer Science and Information Technology, Universiti Putra Malaysia)

Abstract

Effectiveness and efficiency of ERP execution is depending on the organization implementation. Every company that embarks on ERP execution will definitely hope that the execution will be success and effective. The concept of Critical Success Factors (CSFs) early emerged in 1961. Many studies have been conducted in order to analyze on the most CSFs. Few only intended di-rectly to focus on organizational performance. A conceptual model will be developing to show the relationship between all the selected CSFs towards organizational performance in making sure the successful of ERP implementation in the organization. Systematic Literature Review (SLR) has been done in order to gain the CSFs. Completely target CSFs will be list out and traceability matrix table will be produce due to the priority of organizational performance. Pilot study has been conducting to proof the conceptual model suggest. A questionnaire has been distributed to 30 industry respondents. Results from this questionnaire survey than will demonstrate either the CSFs is really effect the successful execution of ERP in organizational performance or need to do changes based on the outcome. This paper proposes specific CSFs that influence directly to ERP execution success towards organizational performance. These will be very useful to organization in order to check on the organizational performance towards the successful implementation of ERP.

Suggested Citation

  • Marina Hassan & Marzanah A. Jabar & Fatimah Sidi & Yusmadi Yah Jusoh & Salfarina Abdullah, 2018. "Critical Success Factors And Their Influence In Erp Implementation Success Of Organizational Perfomance," Acta Informatica Malaysia (AIM), Zibeline International Publishing, vol. 2(1), pages 12-16, February.
    • Handle: RePEc:zib:zbnaim:v:2:y:2018:i:1:p:12-16
    DOI: 10.26480/aim.01.2018.12.16
    as

    Download full text from publisher

    File URL: https://actainformaticamalaysia.com/download/672/
    Download Restriction: no
    File URL: https://libkey.io/10.26480/aim.01.2018.12.16?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    References listed on IDEAS

    as
    1. Motwani, Jaideep & Mirchandani, Dinesh & Madan, Manu & Gunasekaran, A., 2002. "Successful implementation of ERP projects: Evidence from two case studies," International Journal of Production Economics, Elsevier, vol. 75(1-2), pages 83-96, January.
    2. Su, Yi-fen & Yang, Chyan, 2010. "Why are enterprise resource planning systems indispensable to supply chain management?," European Journal of Operational Research, Elsevier, vol. 203(1), pages 81-94, May.
    3. Somers, Toni M. & Nelson, Klara G., 2003. "The impact of strategy and integration mechanisms on enterprise system value: Empirical evidence from manufacturing firms," European Journal of Operational Research, Elsevier, vol. 146(2), pages 315-338, April.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Ram, Jiwat & Corkindale, David & Wu, Ming-Lu, 2013. "Implementation critical success factors (CSFs) for ERP: Do they contribute to implementation success and post-implementation performance?," International Journal of Production Economics, Elsevier, vol. 144(1), pages 157-174.
    2. Yeh, Chung-Hsing & Xu, Yan, 2013. "Managing critical success strategies for an enterprise resource planning project," European Journal of Operational Research, Elsevier, vol. 230(3), pages 604-614.
    3. Jones, Derek C. & Kalmi, Panu & Kauhanen, Antti, 2011. "Firm and employee effects of an enterprise information system: Micro-econometric evidence," International Journal of Production Economics, Elsevier, vol. 130(2), pages 159-168, April.
    4. Vahid Javidroozi & Hanifa Shah & Gerald Feldman, 2022. "Facilitating Smart City Development through Adaption of the Learnings from Enterprise Systems Integration," Sustainability, MDPI, vol. 14(7), pages 1-16, March.
    5. Xiangbin Yan & Guang Yu & Peinan Ji, 2019. "ERP investment and implementation between China and US: difference and enlightenment," Information Technology and Management, Springer, vol. 20(4), pages 175-185, December.
    6. Sabina POPESCU, 2014. "Erp Systems €“ Software Solutions For Company’S Management," Business Excellence and Management, Faculty of Management, Academy of Economic Studies, Bucharest, Romania, vol. 4(1), pages 54-59, March.
    7. Zhang, Zhe & Lee, Matthew K.O. & Huang, Pei & Zhang, Liang & Huang, Xiaoyuan, 2005. "A framework of ERP systems implementation success in China: An empirical study," International Journal of Production Economics, Elsevier, vol. 98(1), pages 56-80, October.
    8. King, William R. & Flor, Paulo Roberto, 2008. "The development of global IT infrastructure," Omega, Elsevier, vol. 36(3), pages 486-504, June.
    9. Mojtaba Ashja & Akram Hadizadeh Moghadam & Hamid Bidram, 2015. "Comparative study of large information systems’ CSFs during their life cycle," Information Systems Frontiers, Springer, vol. 17(3), pages 619-628, June.
    10. Han, Jeong Hugh & Wang, Yingli & Naim, Mohamed, 2017. "Reconceptualization of information technology flexibility for supply chain management: An empirical study," International Journal of Production Economics, Elsevier, vol. 187(C), pages 196-215.
    11. Xue, Yajiong & Liang, Huigang & Boulton, William R. & Snyder, Charles A., 2005. "ERP implementation failures in China: Case studies with implications for ERP vendors," International Journal of Production Economics, Elsevier, vol. 97(3), pages 279-295, September.
    12. Santosh Kumar Pattanayak & Supriyo Roy & Biswajit Satpathy, 2019. "Does Integration of Business Processes and ERP Improves Supply Chain Performances? Evidence from Indian Capital Goods Industry," Vision, , vol. 23(4), pages 341-356, December.
    13. Iuliana DOROBAT (SCORTA) & Floarea NASTASE, 2010. "Personalized Training in Romanian SME’s ERP Implementation Projects," Informatica Economica, Academy of Economic Studies - Bucharest, Romania, vol. 14(3), pages 116-127.
    14. Hendry, L. & Land, M. & Stevenson, M. & Gaalman, G., 2008. "Investigating implementation issues for workload control (WLC): A comparative case study analysis," International Journal of Production Economics, Elsevier, vol. 112(1), pages 452-469, March.
    15. Brusset, Xavier, 2016. "Does supply chain visibility enhance agility?," International Journal of Production Economics, Elsevier, vol. 171(P1), pages 46-59.
    16. Raquel Pérez Estébanez, 2024. "An Approach to Sustainable Enterprise Resource Planning System Implementation in Small- and Medium-Sized Enterprises," Administrative Sciences, MDPI, vol. 14(5), pages 1-12, April.
    17. Hart O. Awa & Ojiabo Ukoha & Bartholomew C. Emecheta, 2016. "Using T-O-E theoretical framework to study the adoption of ERP solution," Cogent Business & Management, Taylor & Francis Journals, vol. 3(1), pages 1196571-119, December.
    18. Brusset, Xavier & Teller, Christoph, 2017. "Supply chain capabilities, risks, and resilience," International Journal of Production Economics, Elsevier, vol. 184(C), pages 59-68.
    19. Camisón-Haba, Sergio & González-Cruz, Tomás, 2020. "Information assets: A typology of disclosed and non-disclosed information," Technological Forecasting and Social Change, Elsevier, vol. 160(C).
    20. Plaza, Malgorzata & Rohlf, Katrin, 2008. "Learning and performance in ERP implementation projects: A learning-curve model for analyzing and managing consulting costs," International Journal of Production Economics, Elsevier, vol. 115(1), pages 72-85, September.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:zib:zbnaim:v:2:y:2018:i:1:p:12-16. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Zibeline International Publishing (email available below). General contact details of provider: https://actainformaticamalaysia.com/ .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.