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Development of quality assessment models using trapezoidal fuzzy numbers with associated indicators

Author

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  • Ionel Ciprian ALECU

    (Romanian Academy -Iasi Branch)

Abstract

Developing evaluation methods for the service quality has become a priority in the society based on knowledge. In this article we will focus on the assessment process of service quality. Both declaratively (political assumptions, image promotion, etc.) and in an assumed manner (by laws, methodological rules, quality standards etc.), the quality of social services is a constant concern for the managers of the knowledge-based organization, and it directly concerns all the service providers and the beneficiaries of these activities. There is a debate within the knowledge-based society, concerning the fragile limit between what can be standardized and regulated. From this point of view, the link between the need for nuancing in the assessment process and the degree of perishability of the quality features is straightforward and intuitive. By using the fuzzy numbers, we attempt to enrich the portfolio of instruments which can be used in the evaluation process of the services quality

Suggested Citation

  • Ionel Ciprian ALECU, 2014. "Development of quality assessment models using trapezoidal fuzzy numbers with associated indicators," THE YEARBOOK OF THE "GH. ZANE" INSTITUTE OF ECONOMIC RESEARCHES, Gheorghe Zane Institute for Economic and Social Research ( from THE ROMANIAN ACADEMY, JASSY BRANCH), vol. 23(1), pages 105-112.
    • Handle: RePEc:zan:ygzier:v:23:y:2014:i:1:p:105-112
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