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Exploring Knowledge Gaps and Financial Exclusion in Ghanaian Monetary Transitions

Author

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  • Vivian A. Dzokoto

    (Department of African American Studies, 816 W. Franklin Street, Virginia Commonwealth University, Richmond, VA 23284, USA)

  • John Kojo Aggrey

    (Department of Sociology, Louisiana State University, Baton Rouge, LA 70803, USA)

  • Hortance Houngbeke

    (Department of African American Studies, 816 W. Franklin Street, Virginia Commonwealth University, Richmond, VA 23284, USA)

  • Edwin Clifford Mensah

    (Department of Economics & Decision Sciences, One University Drive, P. O. Box 1510, University of North Carolina at Pembroke, Pembroke, NC 28372, USA)

Abstract

The successful evolution of money and payment platforms in today’s world requires consumer adoption, which in turn requires access to knowledge about developing financial products. This is particularly the case in developing country contexts where the participation in publicly accessible financial payment platforms has been lauded as a means through which low income people can access financial resources, save, and build wealth. Using a qualitative approach and the knowledge gap hypothesis as a conceptual framework, the current study explores knowledge patterns and knowledge gaps in the context of two financial transitions in Ghana, West Africa. While general patterns in acquired knowledge were observed, income levels appeared to shape observed levels of knowledge. Implications for financial inclusion are discussed.

Suggested Citation

  • Vivian A. Dzokoto & John Kojo Aggrey & Hortance Houngbeke & Edwin Clifford Mensah, 2018. "Exploring Knowledge Gaps and Financial Exclusion in Ghanaian Monetary Transitions," Journal of Information & Knowledge Management (JIKM), World Scientific Publishing Co. Pte. Ltd., vol. 17(03), pages 1-25, September.
    • Handle: RePEc:wsi:jikmxx:v:17:y:2018:i:03:n:s0219649218500284
    DOI: 10.1142/S0219649218500284
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    References listed on IDEAS

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    1. Vivian Dzokoto & Edwin Mensah & Maxwell Twum-Asante & Annabella Opare-Henaku, 2010. "Deceiving Our Minds: A Qualitative Exploration of the Money Illusion in Post-redenomination Ghana," Journal of Consumer Policy, Springer, vol. 33(4), pages 339-353, December.
    2. Annamaria Lusardi, 2012. "Numeracy, financial literacy, and financial decision-making," NBER Working Papers 17821, National Bureau of Economic Research, Inc.
    3. Demirguc-Kunt,Asli & Klapper,Leora & Singer,Dorothe & Van Oudheusden,Peter, 2015. "The Global Findex Database 2014 : measuring financial inclusion around the world," Policy Research Working Paper Series 7255, The World Bank.
    4. Adele Atkinson & Flore-Anne Messy, 2012. "Measuring Financial Literacy: Results of the OECD / International Network on Financial Education (INFE) Pilot Study," OECD Working Papers on Finance, Insurance and Private Pensions 15, OECD Publishing.
    5. World Bank, 2008. "World Development Indicators 2008," World Bank Publications - Books, The World Bank Group, number 28241.
    6. World Bank, 2008. "World Development Indicators 2008," World Bank Publications - Books, The World Bank Group, number 11855.
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