Identifying Knowledge Gap to Meet Client Project Requirements in Refurbishment Projects

Refurbishment can be a complicated process which requires a wide variety of skills from the project team. A knowledgeable project team that is able to understand and interpret client's requirements and rely on their knowledge and experience to meet client's requirements is likely to increase the chance of delivering a project on time and within budget. Very often, a major cause of process delays is the lack of timely, correct information or knowledge, which slows down or halts the work. Until appropriate information or knowledge is acquired for the performance of tasks, there will be a delay and consequent incurrence of costs. This paper illustrates the development of a methodology for the matching of knowledge of the project team with client's project requirements during the refurbishment process. Through the matching process, knowledge gap between the existing knowledge of the project team and the required knowledge is identified and knowledge is captured to fill this gap.