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The Influence of Knowledge Management on Financial and Non-Financial Performance

Author

Listed:
  • Asil Oztekin

    (Department of Operations and Information Systems, University of Massachusetts Lowell, Lowell, Massachusetts 01854, USA)

  • Dursun Delen

    (Department of Management Science and Information Systems, Oklahoma State University, Tulsa, Oklahoma 74106, USA)

  • Halil Zaim

    (Department of Management, Fatih University, Buyukcekmece 34500 Istanbul, Turkey)

  • Ali Turkyilmaz

    (Department of Industrial Engineering, Fatih University, Buyukcekmece 34500 Istanbul, Turkey)

  • Selim Zaim

    (Department of Industrial Engineering, Istanbul Technical University, 34469 Istanbul, Turkey)

Abstract

The primary aim of this study is to determine critical factors of knowledge management (KM) and to measure their effect on organisational performance. The design of the study is based on a survey composed of questions related to the KM processes. Following refinement and retesting the initial questionnaire development, the final questionnaire was subjected to 83 managers from various ranks based on personal interviews. The variance-based structural equation modelling reveals that there is a strong positive relationship between KM implementation and non-financial performance, while there is no significant influence of KM implementation on financial performance. With only a mediating effect of non-financial performance, the KM implementation has a strong positive impact on financial performance. This study presents uniqueness in that it is the first and foremost one that analyses effects of KM practices on financial performance both directly and indirectly via the mediating effect of non-financial performance factors.

Suggested Citation

  • Asil Oztekin & Dursun Delen & Halil Zaim & Ali Turkyilmaz & Selim Zaim, 2015. "The Influence of Knowledge Management on Financial and Non-Financial Performance," Journal of Information & Knowledge Management (JIKM), World Scientific Publishing Co. Pte. Ltd., vol. 14(02), pages 1-14.
    • Handle: RePEc:wsi:jikmxx:v:14:y:2015:i:02:n:s0219649215500136
    DOI: 10.1142/S0219649215500136
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    Citations

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    Cited by:

    1. Eli Haim HANI, 2021. "The Effect Of Key Business Success Factors On Start-Up Performance," Network Intelligence Studies, Romanian Foundation for Business Intelligence, Editorial Department, issue 18, pages 117-129, December.
    2. Gu, Qiannong & Jitpaipoon, Thawatchai & Yang, Jie, 2017. "The impact of information integration on financial performance: A knowledge-based view," International Journal of Production Economics, Elsevier, vol. 191(C), pages 221-232.

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